If you are a ROKU user and access our content through the QR code login feature, it is important to know some details about how to keep your session active and avoid inconveniences.
QR Token Expiration
When you log in to our platform using the QR code, the generated access token is valid for 30 days. This means that once this period has elapsed, you will need to log in again. However, there are additional factors to consider that may affect the validity of your session on ROKU:
Number of devices: The platform allows simultaneous connection of a limited number of devices. If you exceed this limit, sessions on less frequently used devices, including your ROKU devices, may expire.
Use of multiple devices: Each time you log in on a new device, the system might close sessions on other devices to maintain the allowed limit. This can also affect your ROKU devices.
Recommendations to Keep Your Session Active
To minimize interruptions and ensure you can enjoy uninterrupted content, we suggest the following:
Direct login on ROKU: Instead of using the QR code, consider logging in directly on your ROKU devices using your username and password. This will give you better control over active sessions.
Monitor connected devices: Regularly check the devices connected to your account. If you notice that you have exceeded the allowed limit, close sessions on those devices that you are not actively using.
Restart sessions when necessary: If your ROKU session unexpectedly closes, check if you have recently logged in on another device. If so, log in again on ROKU to restore the session.
Keep your credentials secure: Make sure to use a strong password and do not share your credentials with unauthorized people. This will help prevent unwanted access that could interfere with your active sessions.
If you have any difficulty keeping your session active or need additional assistance, do not hesitate to contact us through our help center. We are here to ensure that your experience with our platform is the best possible.