Sometimes your Roku device may have problems working properly. If your Roku device isn't working, a simple restart can often fix the problem. If these steps are not enough to resolve the issue, a software restart will be required. Below are three things to do that can help troubleshoot your Roku device:
Option 1: Power Reset
Unplug the TV and the Roku power cord.
Let the Roku remain without power for 5 minutes.
Plug the power cord back into the power outlet of all devices.
Turn on the TV.
After these steps, enter the Fanatiz app again
We recommend you log out and log in by logging into the app again.
Option 2: Network reboot
If there were any recent changes to your Wi-Fi network, restart your device and try again.
After restarting your network, enter the Fanatiz app again
We recommend you log out and enter by logging into the app again
Option 3: Restart the software
Roku® streaming devices are designed to ensure you always run the latest software version. Your Roku device will check for software available to download during initial setup, each time the Roku device is turned on, and then randomly every 24 to 36 hours. The download and installation are carried out automatically without interrupting the use of the Roku device.
Manually check for updates:
Follow the instructions below to manually check for software or channel updates.
Press the Home button
on your Roku remote.
Scroll up or down and select Settings.
Select System.
Select System Update
Select Check Now to manually check for updates
Do you need more info?
For more information, you can check the following link Get more information on how to update your Roku device