If you forgot your password or are unable to login your account, you can follow these steps to create a new password.
Recover password through Website / Desktop - Mobile
Click on "Log In" in the top right corner.
Click on "Log in" red button.
Select the option under the Email and Password fields that says " I Forgot my password". You must enter your email, and a mail will be automatically sent to you to restore your password.
Go to your email and click on the attached link or click on "New Password". This will redirect you to the Fanatiz page to restore your password.
Enter your new password and confirm it in the fields provided, then click on "Recover".
Finally, your password has been successfully changed.
Recover password on mobile devices
Go to https://watch.fanatiz.com/ (It must be through a browser, not the app).
Click on the three bars on the right and then on "Sign In".
Click on "Log in with your account".
Select the option under the Email and Password fields that says "Forgot your password? Recover". You must enter your email, and a mail will be automatically sent to you to restore your password.
Go to your email and click on the attached link or click on "New Password". This will redirect you to the Fanatiz page to restore your password.
Enter your new password and confirm it in the fields provided, then click on "Recover".
Finally, your password has been successfully changed.
Please note how the password change works depending on how you created your account:If you created your account with "Email and Password": You can change your password directly on our website without any problem by following the usual steps.
If you created your account with "Google" or "Apple": It is not possible to change the password from our platform. This is because your access is directly linked to your Google or Apple account. The password you use is theirs, not one created for our service.