If you forgot your password or are unable to login your account, you can follow these steps to create a new password.
Recover password through Website / Desktop - Mobile
Click on 'Login' in the upper right corner (on a cell phone press the three lines on the left and then select “Log In”).
Click on "Forgot your password?" At the bottom of the page.
Enter your email in the corresponding box and then click on "Reset". An automatic email will be sent to restore your password.
Go to your email and enter the attached link or click on "New Password". This will redirect you to the Fanatiz page to restore your password.
Enter your new password, confirm it inside the boxes, and click on "Recover".
Finally, your password will have been changed successfully.