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How can I cancel my subscription?
How can I cancel my subscription?
Updated over a week ago

If you are thinking of canceling your subscription, remember that you also have the option to pause your account for a while before canceling. You can review all of the information on how to pause the service here.

There are different cancelation methods depending on the platform you used to subscribe to Fanatiz.

To check what platform you used to subscribe and know how to cancel your account, follow these steps:

  • Log in to your account (If you’re using a computer, click on “Log in” in the top-right corner. In a cell phone, tap the three lines in the top-left corner. Then select “Continue”).

  • Go to your profile (in a computer, click on “Profile,” located in the top-right corner. In a mobile device, click the three horizontal lines in the top-left corner and select “Profile”).

  • In the section “Payment Information,” under Payment Method, you’ll be able to see the platform you used to subscribe by reviewing the following chart:

Payment Method

Where you subscribed

Credit Card

Website

Apple Inapp Purchase

iOS App

Google Play Store

Android App

Roku Channel Store

Roku Device


If you subscribed using our webpage through a computer or mobile device:

  • Log in to your account (If you’re using a computer, click “Log in” in the top-right corner. In a mobile device, tap the three horizontal lines in the top-left corner and tap “Login”).

  • Go to your profile (in a computer, click on “Profile,” located in the top-right corner. In a mobile device, click the three horizontal lines in the top-left corner and select “Profile”).

  • Click on "Manage Subscriptions.” Then, on “Cancel Subscription"

If you subscribed through another application or device, visit their website to cancel your subscription.

Here we leave a video of how to make the cancellation.

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