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How to request a refund / Fanatiz

Updated yesterday

Refund Request Process


All refund requests at Fanatiz are rigorously evaluated based on our Terms and Conditions of Service. Fanatiz applies specific criteria to each request to determine whether a refund is appropriate.

To expedite and complete this evaluation, it is essential that you provide us with the following detailed information in our chat:

  • Full name

  • Email address you used to subscribe to our service.

  • Screenshots of the invoice to be refunded.

  • The last 4 digits of the card used to make the payment.

  • The expiration date of the card used to make the payment.

  • Brand: (Visa, Mastercard, AMEX, etc.)

  • Bank.

⏰ Review Deadline


Please note that evaluating your application takes time. This is because each case is rigorously and thoroughly reviewed by our dedicated team, ensuring a fair and accurate response.

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