We would like to share some key information with you so that you have full control over your account and payments. We understand that managing subscriptions can sometimes be confusing, and our goal is to make your experience as transparent as possible.
How does an auto-renewing subscription work?
A subscription is a recurring payment agreement. This means the system will automatically process the charge each cycle (monthly, annually, etc.) so that you don't lose access to your benefits. This agreement remains active until an explicit cancellation is made.
Actions That DO NOT Cancel Your Subscription
It is very important to know that certain actions, even if they seem final, do not stop automatic charges. This is because the subscription is linked to the payment system, not just to your use of the account or the application.
Logging Out: This only closes your session temporarily. Your account and subscription remain active.
Deleting the App from Your Device: Uninstalling the app is like throwing away your TV without canceling your cable plan. The service is still contracted, and the payments will continue.
Deleting Your User Account: This is the most common point of confusion, and we want to clarify it with special emphasis.
Emphasis: Canceling a Subscription is NOT the Same as Deleting an Account
This is the fundamental difference you need to know:
Canceling the Subscription: This is the action of telling the payment system: "Please do not charge me again starting from the next billing cycle." Once canceled, you can continue to use the service until the period you have already paid for ends.
Deleting the Account: This is the action of telling our platform: "I want to delete my profile, my data, and my history." This action does NOT notify the payment system to stop the charges, so the subscription could remain active.
To ensure no further charges are made, you should always first cancel your subscription and only then, if you wish, proceed to delete your account.
Do you need help with the cancellation process?
Our goal is for the cancellation process to be clear and easy for you to complete from the "My profile" - "Manage subscription" section on our web page: https://watch.fanatiz.com/
However, we understand that every platform is different, and sometimes the steps may not be as intuitive as we would like.
If you have difficulties, believe the process is not user-friendly, or simply want confirmation, please do not hesitate to contact our contact center directly. Our team is available to guide you step-by-step and ensure your request is handled correctly.
We hope this information is helpful for managing your account with confidence.